Customer Details {if $browser.ie5up or $browser.ns6up or $browser.gecko or $browser.safari or $browser.opera5up} [ {get_innerhtml element_name="customer_info"} ] {/if}
{if $current_role > $roles.standard_user} {/if}
Contact Person:  {$issue.iss_contact_person_lname}, {$issue.iss_contact_person_fname}
Contact Email:  {$issue.iss_contact_email}
Phone Number:  {$issue.iss_contact_phone}
Timezone:  {$issue.iss_contact_timezone}
Contact's Local Time:  {$issue.contact_local_time}
Maximum First Response Time: 
 {$issue.max_first_response_time}
Time Until First Response Deadline: 
 {$issue.max_first_response_time_left}
{if $current_role > $roles.standard_user} {/if}
Customer:  {$issue.customer_info.customer_name}
Support Level:  {$issue.customer_info.support_level}
Support Expiration Date:  {$issue.customer_info.expiration_date}
Sales Account Manager: 
 {$issue.customer_info.account_manager[0]}
Notes About Customer: 
{if $current_role > $roles.developer} {if $issue.customer_info.note.cno_id eq ''} Add {else} Edit {/if} {/if} 		{$issue.customer_info.note.cno_note|escape:"html"|nl2br}