Similar to the impact that word processing and spreadsheets on business organizations in the '80s, video communication and multimedia-enabled groupware have impacted the '90s.
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Companies are making much wider use of multimedia technologies in supporting operations like communications, integrated performance support, job training, maintenance, and reference.
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At the corporate level, applications such as integrated performance support systems help employers desperate to remediate the basic skills of their employees. For employees, multimedia features produce a more natural and productive method for dealing with the computers they must use every day.
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Open Unix systems with productive front-end design and programming tools have reduced development time and allowed for simpler integration between corporate systems. However, while the public networks have expanded services, ubiquitous connection of businesses and consumers has been steadfastly resisted by business users. Compression techniques and ATM corporate and public networks have provided adequate bandwidth for multimedia data types. The reason for the stall in the growth of the
public network has mainly been due to corporate data security fears. No potential public network application has provided adequate value to the consumer or business user to push the resolution of the security issues.
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