Basic HTML version of Foils prepared 5 May 97

Foil 17 Increased Service

From Implications of Internet Technologies for Business CPS616 -- Information Track of CPS -- Spring Semester 97. by John Gallaugher
Notes for this Slide
IT can support the purchasing decision, reducing product complexity & uncertainty
  • ex. Gateway 2000
Cycle time reduction for faster service
  • ex. Package tracking
Enhanced interface to the customer
  • ex. Flowers by PC vs. by phone
  • ex. CDNow! and Firefly

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