Copyright: Copyright © 1997-1998 3Com Corporation or its subsidiaries. All rights reserved.
Citation: Copyright © 1997-1998 3Com Corporation or its subsidiaries. All rights reserved.


Working With Mail

Mail enables you to manage your e-mail while away from your desk. Mail synchronizes the e-mail in your E-Mail application with the e-mail on your handheld.

For example, if you delete e-mail from your handheld Mail, your next HotSync operation also deletes the e-mail from your E-Mail application, so you never have to delete e-mail twice. Similarly, if you read a message on your handheld Mail and leave it in your Inbox, your next HotSync operation marks it as read on your E-Mail application.

With Mail, you can

•	Use your handheld to send and/or receive e-mail from your E-Mail application.

•	View, delete, file, and/or reply to incoming e-mail.

•	Create outgoing e-mail as well as drafts of e-mail that you can complete later.

•	Create simple or complex filters that allow you to decide the type of e-mail that your handheld retrieves from your E-Mail application.

Tip   If you want to dial directly to your ISP to retrieve your e-mail, you will need additional software. There are several solutions available; please check http:\\ www.palm.com for more information on third party solutions.

To view specific directions for setting up one of the following E-Mail applications, click the application name:

  Eudora 3.01 or higher

  Lotus cc:Mail 2.5 or higher

  Microsoft Exchange 4.0 or higher/Windows Messaging 4.0

  Microsoft Outlook

  Microsoft Outlook Express

  Other

  Related Topics


Setting Mail Options

You can select handheld Mail options from the HotSync Manager menu, or from the Windows Start menu.

From HotSync Manager menu

1.	Select the Custom command.

2.	Click Mail in the Conduit list.

3.	Click the Change button.

4.	Click the Mail Setup button.

5.	Select the E-Mail application you want to synchronize your handheld Mail with.

6.	Refer to the following list for information on setting specific E-Mail applications.

From the Windows Start menu

1.	Highlight Programs.

2.	Highlight the Desktop application.

3.	Click the Mail Setup command.

4.	Select the E-Mail application you want to synchronize your handheld Mail with.

5.	Refer to the list below for information on setting specific E-Mail applications.

To view specific directions for setting up one of the following E-Mail applications, click the application name:

  Eudora 3.01 or higher

  Lotus cc:Mail 2.5 or higher

  Microsoft Exchange 4.0 or higher/Windows Messaging 5.0

  Microsoft Outlook

  Microsoft Outlook Express

  Other


Eudora 3.01 or Higher

To synchronize Eudora with your handheld Mail, you must first make sure that Eudora is properly configured. Select Eudora 3.01 or higher in the Mail Setup Wizard, follow the steps to complete Mail Setup, and then make sure your configuration settings are correct in Eudora.

To configure Eudora 3.1 or higher

1.	Set up MAPI in Eudora:

•	Select Options from the Eudora Tools menu.

•	If Eudora is the only E-Mail application that you use, select “always” as the MAPI setting.

•	If you use more than one E-Mail application, select “when Eudora is running,” as the MAPI setting.

2.	Ensure your user name and password are set up correctly within Eudora.

The handheld Mail needs this information to log onto Eudora to retrieve and synchronize your e-mail.

3.	Eudora must be running before you perform a HotSync operation.

The handheld Mail will synchronize with your Dominant Personality in Eudora 4.0 or higher.

After you have gone through the Mail Setup, your handheld Mail is ready to synchronize with Eudora. For instructions on how to change your conduit action (from synchronize), see Related Topics, “Selecting the Mail Conduit Action."

  Related Topics


Microsoft Outlook Express

To synchronize Microsoft Outlook Express with your handheld Mail, you must first make sure that Microsoft Outlook is properly configured. Select Microsoft Outlook Express in the Mail Setup Wizard, follow the steps to complete Mail Setup, and then make sure your configuration settings are correct in Microsoft Outlook Express.

To configure Microsoft Outlook Express

1.	Set up MAPI in Outlook Express:

•	Select Options from the Outlook Express Tools menu.

•	Select the Make Outlook Express My Default E-Mail Program check box.

•	Select the Make Outlook Express My Simple MAPI Client check box.

2.	Ensure your user name and password are set up correctly within Microsoft Outlook Express.

The handheld Mail needs this information to log onto Outlook Express to retrieve and synchronize your e-mail.

After you have gone through the Mail Setup, your handheld Mail is ready to synchronize with Microsoft Outlook Express. For instructions on how to change your conduit action (from synchronize), see Related Topics, “Selecting the Mail Conduit Action."

  Related Topics


Microsoft Exchange 4.0 or Higher and Windows Messaging 4.0

To synchronize Microsoft Exchange 4.0 or higher or Windows Messaging 4.0 with your handheld Mail, select the appropriate E-Mail application in the Mail Setup Wizard. Setup options for Microsoft Exchange 4.0 or higher and Windows Messaging 4.0 are identical.

If you have more than one e-mail profile in Microsoft Exchange or Windows Messaging, you can select which profile to use from within the Mail Setup Wizard. A profile contains configuration information, such as the location of incoming e-mail, your personal address book, and other information services that you can use. For more information on profiles see your Microsoft Exchange or Windows Messaging documentation.

After you have gone through the Mail Setup, your handheld Mail is ready to synchronize with your E-Mail application. For instructions on how to change your conduit action (from synchronize), see Related Topics, “Selecting the Mail Conduit Action."

  Related Topics


Microsoft Outlook 97

To synchronize Microsoft Outlook 97 with your handheld Mail, select Microsoft Outlook 97 in the Mail Setup Wizard.

If you have more than one e-mail profile in Microsoft Outlook 97, you can select which profile to use from within the Mail Setup Wizard. A profile contains configuration information, such as the location of incoming e-mail, your personal address book, and other information services that you can use. For more information on profiles see your Microsoft Outlook 97 documentation.

After you have gone through the Mail Setup, your handheld Mail is ready to synchronize with Microsoft Outlook 97. For instructions on how to change your conduit action (from synchronize), see Related Topics, “Selecting the Mail Conduit Action."

  Related Topics


Lotus cc:Mail 2.5, 6.0, and 7.0

To synchronize Lotus cc:Mail 2.5, 6.0, or 7.0 with your handheld Mail, select the appropriate E-Mail application in the Mail Setup Wizard.

You must provide the following information to complete the Mail Wizard setup

User Name

Type the user name you use when you log into cc:Mail. On many cc:Mail installations, your user name is your first name and last name (e.g., John Smith). If you do not know your user name, enter the name other e-mail users use to send you e-mail.

Password

Type the password you use when logging on to cc:Mail. The handheld Mail needs this information because it logs on to cc:Mail during synchronization. For security reasons, your password is not displayed as you type; asterisks display instead of the characters.

Post Office

The Post Office stores all your e-mail. Type the path of your Post Office, which is likely located on your local area network. You can determine your Post Office location by looking at your initial logon screen. The Post Office location is located in P.O. Path box. If you're not sure of your Post Office path, ask your system administrator.

Internet Gateway

The internet gateway is the name of the cc:Mail Post Office that handles the routing of e-mail from your cc:Mail network to the Internet. The default name is "Internet-Mail." The internet gateway is usually the name that you type in the To box in cc:Mail to view your list of Internet addresses. (You typically do this to send e-mail to someone outside of your company.) If you do not type a gateway name, you will have to type "at Internet-Mail" (or your gateway name) at the end of the Internet address for every Internet e-mail recipient you address on your handheld. If you are not sure what your internet gateway is, ask your system administrator.

After you have gone through the Mail Setup, your handheld Mail is ready to synchronize with cc:Mail.  For instructions on how to change your conduit action (from synchronize), see Related Topics, “Selecting the Mail Conduit Action."

  Related Topics


Other E-Mail Applications

The handheld Mail officially supports only the products listed in the Synchronize With list. However, your handheld Mail may work with Windows E-Mail applications that fully implement either Simple MAPI or VIM. Many vendors support these e-mail standards. Consult your E-Mail application documentation or check with the manufacturer to see if your E-Mail application is compatible with either of these standards.

If your E-Mail application is compatible with Simple MAPI

Try Microsoft Exchange 4.0 as a choice for the Synchronize With option.

 If your E-Mail application is compatible with VIM

Try the Lotus cc:Mail 2.5 option.

  Related Topics


Mail

Mail enables you to synchronize your E-Mail application Inbox with the Inbox on your handheld Mail. Just press the HotSync button, and take your e-mail with you on your handheld. Read, reply, forward, and delete your e-mail and when you get back to your desk (or synchronize via modem), any changes to your Inbox are reflected on both sides.


Change HotSync Action Dialog Box (Mail Conduit)

The Change HotSync Action dialog box contains options that allow you to control how e-mail is updated during HotSync operations.

Synchronize the Files	Select to synchronize the e-mail in your E-Mail application and your handheld Mail so that both have the most current information. This setting is the default until you select another default action.
Desktop Overwrites Handheld	Select to copy e-mail from your E-Mail application Inbox to your handheld Mail Inbox, replacing any e-mail on your handheld. Use this action to restore your handheld or if the e-mail on your desktop computer and handheld is not synchronizing correctly. This setting will only be active during the next HotSync operation unless you also select the Set as Default check box.
Do Nothing	Select to turn off Mail synchronization. This setting will only be active during the next HotSync operation unless you also select the Set as Default check box.
Set as Default	Select this check box to make the selected action the default. If you do not select the Set as Default check box, and you select a conduit action that is not the default, the selected Mail conduit action will only occur during the next HotSync operation. To change the default Mail conduit action, select an action that is not the default, then click the Set as Default check box.
Mail Setup	Click to set up Mail or change your Mail configuration. Follow the steps of the Mail Setup Wizard.


Selecting the Mail Conduit Action

A conduit synchronizes data between your handheld Mail and your E-Mail application.

For each user account, you can specify how the Mail conduit will behave during subsequent HotSync operations.

To change the Mail conduit action

1.	Choose Custom from the HotSync Manager menu.

2.	Click the User box and select the user account for which to change the Mail conduit action.

3.	Double-click the Mail conduit.

4.	Select one of the following conduit actions in the Change HotSync Action dialog box:

Synchronize the Files

Select to synchronize the e-mail in your E-Mail application and your handheld Mail so that both have the most current information. This setting is the default until you select another default action.

Desktop Overwrites Handheld

Select to copy e-mail from your E-Mail application Inbox to your handheld Mail Inbox, replacing any e-mail on your handheld Mail. Use this action to restore your handheld or if the e-mail on your E-Mail application and handheld Mail  is not synchronizing correctly. This setting will only be active during the next HotSync operation unless you also select the Set as Default check box.

Do Nothing

Select to turn off Mail synchronization. This setting will only be active during the next HotSync operation unless you also select the Set as Default check box.

Set as Default

Select this check box to make the selected action the default. If you do not select the Set as Default check box, and you select a conduit action that is not the default, the selected Mail conduit action will only occur during the next HotSync operation. To change the default Mail conduit action, select an action that is not the default, then click the Set as Default check box.

5.	Click the Default button to save the setting you select as the default for future HotSync operations.

 Important   If you don't click the Default button, the action you select occurs only during the next HotSync operation.

6.	To change your handheld Mail configuration, click the Mail Setup button, and follow the steps of the Mail Setup Wizard.

7.	Click the Done button in the Change HotSync Action dialog box.

8.	Click the OK button in the Custom dialog box.