Replied: Fri, 05 Apr 2002 16:47:50 -0500 Replied: "Alex Ho" Return-Path: alexho@anabas.com Delivery-Date: Fri Apr 5 16:43:22 2002 Return-Path: Received: from eldorado.uits.indiana.edu (eldorado.uits.indiana.edu [129.79.1.70]) by grids.ucs.indiana.edu (8.10.2+Sun/8.10.2) with ESMTP id g35LhM620678 for ; Fri, 5 Apr 2002 16:43:22 -0500 (EST) Received: from epimetheus.hosting4u.net (epimetheus.hosting4u.net [209.15.2.70]) by eldorado.uits.indiana.edu (8.12.1/8.12.1/IUPO) with SMTP id g35LhHT3009261 for ; Fri, 5 Apr 2002 16:43:20 -0500 (EST) Received: (qmail 32204 invoked from network); 5 Apr 2002 21:43:13 -0000 Received: from capricornus.hosting4u.net (HELO anabas.com) (209.15.2.36) by mail-gate.hosting4u.net with SMTP; 5 Apr 2002 21:43:13 -0000 Received: from aristotle ([66.47.65.114]) by anabas.com ; Fri, 05 Apr 2002 15:43:11 -0600 Message-ID: <001201c1dceb$5563be70$e10a0a0a@ARISTOTLE> Reply-To: "Alex Ho" From: "Alex Ho" To: Cc: "Geoffrey Fox" , "Alex Ho" Subject: collaborative crm Date: Fri, 5 Apr 2002 13:46:21 -0800 Organization: Anabas, Inc. MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_000F_01C1DCA8.455C0700" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 5.50.4133.2400 X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4133.2400 X-Rcpt-To: Content-Length: 3877 This is a multi-part message in MIME format. ------=_NextPart_000_000F_01C1DCA8.455C0700 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable I received the excerpt from a friend. I believe I asked you about = Peoplesoft before. Any lead to decision makers there? -------------------------------------------------------------------------= -------------------------------------------------------------------------= --- Over the past year, PeopleSoft worked with CRM decision makers from a = broad spectrum of industries to better understand their major business = challenges. We also wanted to know what kind of technology solutions = they were seeking to address their most pressing problems. PeopleSoft = conducted a survey of 680 business and IT executives and held a focus = group with 40+ C-level executives where both survey and focus group = participants were asked, is - What are the primary challenges your = organization currently faces, and what are you doing to meet these = challenges?=20 The responses these decision makers gave were astounding in their = uniformity. Directors and Vice Presidents from functional areas as = diverse as IT, marketing, and finance, as well as C-level executives and = business line managers all of whom are focused on customer-facing = initiatives sounded a unanimous call for: 1 ) cost containment and 2) = business growth.=20 Sixty-nine percent of respondents told PeopleSoft that the optimum = solution to the problem of increasing growth while containing costs was = working more collaboratively with customers, suppliers and employees.=20 ------=_NextPart_000_000F_01C1DCA8.455C0700 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

I = received the excerpt=20 from a friend. I believe I asked you about Peoplesoft before. Any = lead to=20 decision makers there?

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Over the = past year,=20 PeopleSoft worked with CRM decision makers from a broad spectrum of = industries=20 to better understand their major business challenges. We also wanted to = know=20 what kind of technology solutions they were seeking to address their = most=20 pressing problems. PeopleSoft conducted a survey of 680 business and IT=20 executives and held a focus group with 40+ C-level executives where both = survey=20 and focus group participants were asked, is - What are the primary = challenges=20 your organization currently faces, and what are you doing to meet these=20 challenges?

The responses these decision makers gave were astounding in their=20 uniformity. Directors and Vice Presidents from functional areas as = diverse as=20 IT, marketing, and finance, as well as C-level executives and business = line=20 managers all of whom are focused on customer-facing initiatives sounded = a=20 unanimous call for: 1 ) cost containment and 2) business growth.

Sixty-nine percent of respondents told PeopleSoft that the = optimum=20 solution to the problem of increasing growth while containing costs was = working=20 more collaboratively with customers, suppliers and employees.=20

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