Replied: Tue, 08 Apr 2003 13:07:38 -0500 Replied: "alex ho" Return-Path: alexho@anabas.com Delivery-Date: Tue Apr 8 12:55:15 2003 Return-Path: Received: from smtp02.wlv.untd.com (smtp02.wlv.untd.com [209.247.163.58]) by grids.ucs.indiana.edu (8.10.2+Sun/8.10.2) with SMTP id h38HtFC08572 for ; Tue, 8 Apr 2003 12:55:15 -0500 (EST) Received: (qmail 14738 invoked from network); 8 Apr 2003 17:58:38 -0000 Received: from dsc02-sfr-ca-2-45.rasserver.net (HELO anabasdellcpx) (204.33.141.45) by smtp02.wlv.untd.com with SMTP; 8 Apr 2003 17:58:38 -0000 Message-ID: <002e01c2fdf8$e19a7cb0$8a00a8c0@anabasdellcpx> Reply-To: "alex ho" From: "alex ho" To: "Geoffrey Fox" Subject: Fw: Demo and Training Date: Tue, 8 Apr 2003 11:01:27 -0700 Organization: anabas, inc MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_002B_01C2FDBE.341DFFB0" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 5.50.4807.1700 X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300 Content-Length: 3905 This is a multi-part message in MIME format. ------=_NextPart_000_002B_01C2FDBE.341DFFB0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable FYI ----- Original Message -----=20 From: Philip Ly=20 To: alex ho=20 Sent: Tuesday, April 08, 2003 10:37 AM Subject: Demo and Training 2. Support As we continue to work with the product, I am sorry to say that we = really do NOT feel comfortable that the product in its current state is = supportable. We continue to learn how to diagnose and fix problem = through trial and error. It was good from our call with you and John = that we learned about stepping up ERRORLOGLEVEL to 10, but even the log = error messages are very limited in use, e.g. "CANNOT CONNECT TO = COMMUNICATION SERVER" The thing is that when it works, it works well. = When it does not work, it is almost impossible to find out what causes = the problem. So, for us to adequately support and sell this product, we have to go to = the next step of getting at least either: - 2 days of face-to-face training with John or someone, or - access to either internal documentation or source listing or = whatever that can point us to the right direction ------=_NextPart_000_002B_01C2FDBE.341DFFB0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
FYI
 
----- Original Message -----=20
From: Philip=20 Ly
Sent: Tuesday, April 08, 2003 10:37 AM
Subject: Demo and Training
 
2.=20 Support
As we=20 continue to work with the product, I am sorry to say that we really do = NOT feel=20 comfortable that the product in its current state is supportable. We = continue to=20 learn how to diagnose and fix problem through trial and error. It was = good from=20 our call with you and John that we learned about stepping up = ERRORLOGLEVEL to=20 10, but even the log error messages are very limited in use, e.g. = "CANNOT=20 CONNECT TO COMMUNICATION SERVER"  The thing is that when it works, = it works=20 well. When it does not work, it is almost impossible to find out what = causes the=20 problem.
 
So,=20 for us to adequately support and sell this product, we have to go to the = next=20 step of getting at least either:
    - 2 days of face-to-face training with John or = someone,=20 or
    - access to either internal documentation or = source listing=20 or whatever that can point us to the right=20 direction
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