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It is an attempt by a computer hacker to persuade a legitimate system user to reveal information, allowing the hacker to break through the system security
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most common way hackers break into systems
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the most common attack through the telephone
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" If you give me your logon ID and password, I can fix it in a few minutes, you can change your password when I am done"
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hacker takes advantage of the organization size - people do not know each other
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if you receive a suspicious phone call, ask for a phone number and call the person back.
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