A Social Engineering Attack
It is an attempt by a computer hacker to persuade a legitimate system user to reveal information, allowing the hacker to break through the system security
most common way hackers break into systems
the most common attack through the telephone
“ If you give me your logon ID and password, I can fix it in a few minutes, you can change your password when I am done”
hacker takes advantage of the organization size - people do not know each other
if you receive a suspicious phone call, ask for a phone number and call the person back.