Interaction Issues
If students have headsets, pause every so often to ask for questions - even with classroom video, it’s hard to see when a student looks like they want to ask a question.
If you’re using chat for questions, pause every so often as well. Furthermore, set up a separate chat for student questions and for support personnel conversations.
Don’t have long periods of silence. The students always think that the audio must have crashed. If you do have to be silent for a while, such as typing something into the support chat, announce that you’ll be away for a little while.