Remote Monitoring

The critical nature of today's HVAC systems means 24 hour access and monitoring are essential in a growing number of applications. Yet cost often prohibits the use of on-site personnel for continuous, around the clock monitoring. That's why Carrier offers a complete range of remote access and monitoring solutions, all of which can be added or expanded as your requirements change.

Customer Remote Access - With Carrier's Autodial gateway and remote Communications option, users can dial-in to their Carrier Comfort Network (CCN) system from any remote PC and gain complete "on-site" capabilities, specifically, the ability to control, monitor and modify their systems. System access is easy, but not unrestricted: the password protection feature requires that all transmissions meet security criteria.

The Automatic Dial-out feature helps quicken service response time and aids in troubleshooting by advising a remotely located PC of alarm and alert information, including:

Depending upon the time of day, the Dial-out feature can be configured to notify a beeper service, or a remote PC.

Carrier Service Remote Access/Monitoring - Local carrier Service offices can provide remote support access and troubleshooting for customer sites using the Autodial gateway. Coupled with a Carrier service Agreement this can speed response to potential problems and facilitate system changes.

Carrier CCN Remote Monitoring - Through its Global Monitoring center in Farmington, CT, Carrier can provide continuous system monitoring and experienced technical support 24 hours a day, 365 days a year. Using the Autodial Gateway and Remote communications options described above, system alarms are automatically transmitted to the Global Monitoring center. There, trained technicians can respond appropriately, by alerting local personnel or troubleshooting the system, depending on the situation. For years, Carrier's Global Monitoring Center has provided owners with peace of mind, while protecting valuable equipment and preserving energy-efficiency, particularly when local personnel are unavailable to respond.

Carrier SerView™ Remote Monitoring - Designed for both Carrier and non-Carrier chillers, SerView™ is a network of Carrier experts and equipment that monitors, analyzes and troubleshoots commercial and industrial chiller plants 24 hours a day. Reducing the likelihood of costly failures and keeping unscheduled downtime to a minimum. SerView™ even tracks energy usage, and can provide an energy efficiency degradation warning.

SerView™ diagnostic sensors can be installed with minimal interruption to chiller operation. They are linked through an on-site monitoring device and networked directly to both the Carrier Global Monitoring Center and a local Carrier service office, where the data they collect is continuously evaluated. An optional Local Interface Device lets users co-monitor their entire system, so problems can be identified and discussed with Carrier personnel over the phone, eliminating unnecessary service calls. And SerView™ has the advanced ability to troubleshoot problems, which means carrier service personnel know what's wrong and how to fix it before they arrive on site.