Remote Monitoring
The critical nature of today's
HVAC systems means 24 hour access and monitoring are essential
in a growing number of applications. Yet cost often prohibits
the use of on-site personnel for continuous, around the clock
monitoring. That's why Carrier offers a complete range of remote
access and monitoring solutions, all of which can be added or
expanded as your requirements change.
Customer Remote Access
- With Carrier's Autodial gateway and remote Communications option,
users can dial-in to their Carrier Comfort Network (CCN) system
from any remote PC and gain complete "on-site" capabilities,
specifically, the ability to control, monitor and modify their
systems. System access is easy, but not unrestricted: the password
protection feature requires that all transmissions meet security
criteria.
The Automatic Dial-out feature helps quicken service response time and aids in troubleshooting by advising a remotely located PC of alarm and alert information, including:
Depending upon the time of
day, the Dial-out feature can be configured to notify a beeper
service, or a remote PC.
Carrier Service Remote
Access/Monitoring
- Local carrier Service offices can provide remote support access
and troubleshooting for customer sites using the Autodial gateway.
Coupled with a Carrier service Agreement this can speed response
to potential problems and facilitate system changes.
Carrier CCN Remote Monitoring
- Through its Global Monitoring center in Farmington, CT, Carrier
can provide continuous system monitoring and experienced technical
support 24 hours a day, 365 days a year. Using the Autodial Gateway
and Remote communications options described above, system alarms
are automatically transmitted to the Global Monitoring center.
There, trained technicians can respond appropriately, by alerting
local personnel or troubleshooting the system, depending on the
situation. For years, Carrier's Global Monitoring Center has provided
owners with peace of mind, while protecting valuable equipment
and preserving energy-efficiency, particularly when local personnel
are unavailable to respond.
Carrier SerView Remote
Monitoring - Designed
for both Carrier and non-Carrier chillers, SerView is a
network of Carrier experts and equipment that monitors, analyzes
and troubleshoots commercial and industrial chiller plants 24
hours a day. Reducing the likelihood of costly failures and keeping
unscheduled downtime to a minimum. SerView even tracks energy
usage, and can provide an energy efficiency degradation warning.
SerView diagnostic sensors can be installed with minimal interruption to chiller operation. They are linked through an on-site monitoring device and networked directly to both the Carrier Global Monitoring Center and a local Carrier service office, where the data they collect is continuously evaluated. An optional Local Interface Device lets users co-monitor their entire system, so problems can be identified and discussed with Carrier personnel over the phone, eliminating unnecessary service calls. And SerView has the advanced ability to troubleshoot problems, which means carrier service personnel know what's wrong and how to fix it before they arrive on site.