ServicePlus Service Agreements:
Designed to meet you unique requirements.
Carrier's ServicePlus is the only building system
service program that lets you choose individual services to design
an agreement custom-tailored to your unique operating conditions
and budget. You enjoy all the benefits of a comprehensive service
program - consistent comfort levels, minimal downtime, higher
operational efficiency, reduced operating costs and extended equipment
life - at a cost you can afford.
Together, we identify your facility's unique needs
and priorities and select the exact portfolio of services to provide
the coverage you need. Among the many service options are preventive
and predictive maintenance, controls service, repair service and
replacement parts, technology enhancements, facility management,
general services, and much more.
ServicePlus Options
SerView Remote Monitoring: A system so smart,
it can solve your problems over the phone.
The critical nature of your HVAC system leaves you with few choices:
face the cost of expensive on-site personnel to monitor it, or
face possible system failure.
Or get Serview. It's a network of Carrier experts
and equipment that monitors, analyzes and troubleshoots your HVAC
system, 24 hours a day - reducing the likelihood of costly failures
and unscheduled downtime to an absolute minimum. SerView even
tracks energy usage, and can provide an energy efficiency degradation
warning.
SerView's diagnostic sensors can be installed on
your existing equipment with minimal interruption of your operations.
The sensors are linked through an on-site monitoring device and
networked directly to both the Carrier Monitoring Center and your
local Carrier service office, where the data they collect is continuously
evaluated. An optional local interface device lets you co-monitor
your entire HVAC system, including your chillers. So you can
identify and discuss problems over the phone with Carrier personnel,
eliminating unnecessary service calls and downtime.
When it detects a problem, SerView sends a warning-alert
or alarm directly to Carrier. This means that even minor occurrences
are evaluated, protecting your peace of mind. The optional interface
device allows you to see what's happening by going to the individual
unit and checking the LCD display. And SerView has the advanced
ability to troubleshoot problems, which means your Carrier personnel
know what's wrong and how to fix it before they arrive at your
building.
Indoor Air Quality. As
a facility owner or manager, chances are you will need to address
the quality of your indoor air in the near future. This issue
has become a major area of concern within all types of buildings.
A proactive approach is assessing your existing Indoor Air Quality
(IAQ), identifying potential deficiencies, formulating a strategy,
and implementing your plan will have many rewards. These rewards
come in the form of improved environmental conditions, increased
occupant productivity, reduced medical costs, and increased profitability,
just to name a few. Carrier stands ready to assist you along
every step of the way in ensuring the highest quality of indoor
air possible for your situation.
Refrigerant Guarantee Program.
Despite the phaseout of CFC production, some 63,000 CFC chillers
are still in operation today. If you are responsible for one of
these chillers, one of your most economical alternatives may be
Carrier's Refrigerant Guarantee Program. Under this program,
Carrier will guarantee your supply of CFC-11 until the year 2000.
At the same time, we will add recommended containment and monitoring
equipment to your chiller and provide the service to keep it running
safely and efficiently. The result is a cost-effective and worry-free
time period to evaluate options and prepare to move toward a chlorine-free
operation.
3200MP Microprocessor Control Retrofit.
For motor drive centrifugal chillers, the 3200MP maximizes efficiency
through lead/lag control and precise temperature regulation without
drift or hunting. Soft loading and chilled water reset minimize
operating costs by eliminating demand peaks during start-up.
Nineteen safety interlocks lengthen chiller life and increase
reliability. A user-friendly digital display makes the 3200MP
easy to use and understand. And on-site automatic purge monitoring
informs you of excessive chiller purging, which can indicate chiller
leakage.
Motor Insulation Testing.
This is a comprehensive test performed by qualified technicians
to determine the condition of the electrical insulation of your
HVAC and refrigeration equipment. Insulation deterioration is
caused by equipment age, use, mechanical stress or abnormally
high temperatures. Testing provides documented reports of current
insulation status, potential problems and recommendations for
corrective action. Carrier's Motor Insulation Testing service
is a cost-effective form of predictive maintenance which can save
you time, money and minimize future downtime.
Eddy Current Testing.
To help you avoid costly repairs and replacement, Carrier electronically
inspects your air conditioning equipment's heat exchanger tubes
to help identify potential defect areas before they become major
problems. A printed strip-charge record of test findings and
a written status report with recommendations are provided.
Vibration Analysis. We
use the latest instrumentation to determine vibration levels,
noise and balance condition in your air conditioning and process
refrigeration equipment. This service establishes baseline data
for future comparison and trending; evaluates current mechanical
conditions; includes detailed reports on vibration levels and
sources; and prevents major trouble due to misalignment, bearing
wear or an out-of-balance condition.
Synthetic Oil Conversion.
If you own a chiller that operates on CFC-11, CFC-113, CFC-114,
CFC-12, HCFC-22 or R-500, replacing your mineral oil with synthetic
oil offers several advantages. First, alkylbenzene oil is much
more stable than conventional mineral oils, and can operate for
longer periods and in more extreme conditions without breaking
down. When alkylbenzene oil is used in conjunction with OIL-SENSE®
2 Oil Quality Monitor, it can remain in your compressor for three
to four years. By reducing the amount of waste generated, synthetic
oils make a significant contribution to the environment.
Infrared Testing. Using
the latest heat sensing scanners, Carrier can pinpoint "hot
spots" on your HVAC and electrical components, including
wiring. This testing helps guard against electrical equipment
failure; detects loose or corroded connections, overloaded conditions
and other equipment problems; and includes inspections, evaluation
reports, and recommendations by trained specialists.
Tube And Chemical Analysis.
Our tube and chemical analysis is a cost-effective way to asses
the condition of the tubes and internal fluids in your air conditioning
and refrigerant equipment. Using state-of-the-art equipment,
Carrier inspects your heat exchanger tubes, inside and out. We
can also test the condition of your refrigerant, oil, water or
lithium bromide. In all cases, you receive a detailed report
on our findings with practical recommendations on maintaining
the operating efficiency and extending the life of your equipment.
Replacement Parts. Carrier
offers a complete complement of stocked replacement parts and
components for immediate shipment from over 100 service centers
throughout the U.S. and Canada. We also stock over 40,000 items
at our 570,000 sq. ft. parts center in Syracuse, New York. Repair-exchange
and custom-produced replacements are available on many items.
Our replacement parts service is designed to satisfy your needs
for cooling, heating, air and water distribution equipment and
controls.
Financing. Carrier, in partnership with Citicorp, offers a financing program that simplifies the financial dilemma posed by our growing environmental concerns. By combining our responsible refrigerant management solutions with Citicorp's responsive financial solutions, you can take advantage of today's technology while preserving your capital resources. In fact, typical project installations of $10,000 or more may be financed for up to seven years, with no up-front capital required.