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TOTALINE NETWORK NATIONAL AND GLOBAL MEETING HELD IN FLORIDA

SYRACUSE, N.Y., April 8 -- Carrier Corporation's Replacement Components Division held its annual Totaline Network meeting at the Innisbrook Resort in Tarpon Springs, Florida, recently. Nearly 400 distributor owners and parts decision makers from nearly every state and province in the United States and Canada, as well as representatives from Europe, Latin America, South America, the Middle East, the Pacific Rim and the Far East gathered to learn about the state of the business, current and future market conditions, view Totaline's products and programs for 1997 and prepare the Totaline Network as the market leader for the next century.

The meeting's theme, 'Network 2001' created an interactive environment where attendees participated in workshops designed to develop strategies and action plans that will carry the Totaline Network forward as the largest, most efficient HVACR parts and supplies network worldwide.

"This was a working meeting, designed to enable us to work with our customers to plan for the next century," said Scott Levin, vice president and general manager, Carrier Replacement Components Division. "We are working with our distributors to achieve mutual goals that will continue to keep the Totaline Network the predominant HVACR parts and supplies network worldwide."

The meeting opened with 'Good Morning Totaline - March 17, 2001' - a series of video skits enacted by Totaline's parts sales personnel, that took a humorous look at the HVACR parts world at the beginning of the next century. Then Levin spoke about the past year and the future plans for the Totaline Network.

Following the General Session, the remainder of the day included forums and discussions designed to prepare the Totaline Network for the next century. The attendees also had the opportunity to attend a 32 booth trade show highlighting the extensive range of Totaline products, services, computerized and technical support.

The group was also entertained at a Medieval banquet to highlight the presentation of the Totaline 'Excalibur Award.' The award was presented by Levin and Dave Buttermore, RCD's director of sales to the joint winners - Southern California Air Conditioning Distributors, headquartered in City of Industry, CA., and Thermo Industries Inc., headquartered in Charlotte, NC.

"The criteria for the award considered all the major aspects of the distributor's parts and supplies business including customer satisfaction, marketing, advertising and promotions, financial and training," said Buttermore. "The competition was open to all Totaline distributors in North America and was a year-long process of data reporting. This year we found that two Totaline distributors scored equally in every category, and so we presented two Excalibur Awards."

The Excalibur Award is a jeweled, full-sized replica of an Excalibur sword embedded in a 400 lb., granite rock. The award is permanently displayed at the winning distributors' headquarters. They each receive representative plaques for their Totaline stores, and jackets for each parts employee, plus financial incentives to further advertise and promote Totaline.

The Totaline 2001 international meeting included 65 international customers and representatives from RCD to discuss issues at full day roundtable sessions. At a evening banquet held aboard a cruise ship, Totaline international sales director John Perun presented the Global Award for the top international distributor of 1996 to Carrier Espana's Jose Luis Moreno.

With more than 600 locations on every continent except Antarctica, the Totaline Network is the world's largest network of HVACR parts and supplies stores. Each store is linked by an electronic ordering and communications system. The Replacement Components Division is a division of Carrier Corporation, the world's largest manufacturer of heating and cooling systems and equipment. It is a subsidiary of United Technologies Corporation (UTC), provider of a broad range of high-technology products and support services to the aerospace, building systems and automotive industries.

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