Carrier Corporate News

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Christine Mai
GIBBS & SOELL, INC.
(212) 697-2600
or
Lisa Abbott
CARRIER CORPORATION
(317) 240-5258

FOR IMMEDIATE RELEASE  

CARRIER ANNOUNCES 1996 DISTINGUISHED DEALERS

INDIANAPOLIS, Feb. 13 -- Carrier has announced its 1996 Distinguished Dealers, bestowing on them the brand's most prestigious honor. Frank Hartman, vice president and general manager for Carrier's Residential Products Group, presented the awards at a recent ceremony in Tempe, Ariz.

Ten dealers, selected from among 8,000 Carrier dealers in North America, were honored for demonstrating superior quality and professionalism in service, employee development, business planning and customer satisfaction. The 1996 Distinguished Dealers are: All Makes Heating and Cooling Corporation in Eastchester, N.Y.; Atlas Services, a subsidiary of American Residential Services, Inc. in North Charleston, S.C.; D.M. Dykstra & Co. in Crestwood, Ill.; Geisel Heating, Air Conditioning & Plumbing in Elyria, Ohio; JonLe Heating & Cooling in Cincinnati, Ohio; Pat's Heating & Air Conditioning, Inc. in Oconomowoc Wis., Reliable Heating & Air Conditioning Company, Inc. in Chattanooga, Tenn.; Sunset Air, Inc. in Lacey, Wash.; Tempo Mechanical in Dallas, Texas; and The Favret Company in Columbus, Ohio.

"In addition to recognizing the most professional and knowledgeable Carrier dealerships, the Distinguished Dealer program helps strengthen the relationship between the dealer and distributor by taking an objective look at the dealer's business," said George LaRose, Carrier brand manager.

As part of the Distinguished Dealer program, dealers, in conjunction with their distributors, conduct detailed self-assessments of their businesses, focusing on program criteria in the areas of business management, customer satisfaction and employee development. In addition, written essays concerning business practices are part of this first process. The last step is a site visit at the dealership for qualified entries.

"The Distinguished Dealer program is designed to create a network of top-performing dealers across North America to share best practices with all Carrier dealers nationwide," said LaRose. "Through the customized feedback report, dealers are able to assess their current performance and create new strategies to enhance their professionalism and quality standards."

The Distinguished Dealer program is part of the Carrier Leadership Dealer Series, an ongoing system of business development and day-to-day support programs designed to help loyal Carrier dealers prosper by running their businesses more effectively.

Carrier Corporation is the world's largest manufacturer of heating and air conditioning systems and equipment. It is a subsidiary of United Technologies Corporation (UTC), provider of a broad range of high-technology products and support services to the aerospace, building systems and automotive industries.

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