Questions (click on any question to scroll to the answer)


Q. Is there a servicer in my area?
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Carrier National Service organization can be accessed by calling 800-894-6449. This organization helps you, the customer, to not only contact a local servicer, but also to help with any questions on what is covered under your warranty.

Q. Do you sell Parts? (top of page)

The Carrier Sales Department does sell replacement filters. All other parts can be purchased through your local Carrier Distributor. Contact Carrier Service for the Carrier Distributor nearest you at 800-894-6449.


Q. Why would I need a Subbase? (top of page)

A subbase is required for installations where the wall sleeve extends 4 or more inches into the room or the wall is less than 2 inches thick.

The subbase, along with a field supplied receptacle, must be installed if the 265 volt cord connection kit is used.

The subbase is designed to accommodate various electrical configurations. Internal partitions and knockouts also allow easy and flexible filed installation of electrical connections. The subbase supports both hard-wire and cord connections. Electrical receptacles must be field supplied.


Q. What are the sleeve dimensions? (top of page)

Sleeve dimensions are 42" wide by 16" high by 14.5" deep. For more information, please refer to The Information Center, Online Literature and go to page 14 in the Architects and Engineers Manual.


Q. What Sleeves do the Carrier units retro fit into? (top of page)

The Carrier units retro fit into the General Electric, Amana and Trane existing wall sleeves. We do provide kits to allow for an air tight fit into these applications. Please call your product specialist for any further questions at 800-827-7435.


Q. How do I choose between a Heat Pump and a Heat Strip? (top of page)

A buyer should consider a heap pump unit if they are in an area of the country which experiences heating season temperatures above 25 degrees the majority of the time. The Carrier unit is equipped with an auxiliary heater so the unit will supply heat under any conditions. Ultimately, the decision is up to the buyer. Please refer to the Info Center: Payback by climate zone.


Q. Is leasing an option? (top of page)

Yes! Carrier has recently adopted a leasing program that exclusively addresses the Hotel and Motel Industry. We offer the best combination of experience, competitive rates and customer service. This easy one point of contact allows the properties to continually upgrade their facilities and remain competitive. Our program offers :

Q. Do your units have a condensate removal system? (top of page)

Yes! Our 52S series has a slinger ring around the outside of the outdoor fan propeller. Condensate (water) in the base pan is picked up by the slinger ring and dispersed into the hot outdoor condenser coil. The heat form the coil then evaporates the condensate and cools the coil at the same time, thereby removing condensate and increasing the units efficiency. *A drain kit is recommended for 100% removal of condensate.


Q. How do I know how many BTU's to order? (top of page)

Carrier has carefully developed a program to take the guess work out of sizing. Simply go to our Load Calculation page under Info Center and fill out the page. We will size your units and inform you what is best for your rooms. Give yourself the peace of mind you deserve, knowing your Carrier PTAC's are sized properly.

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