Installation troubleshooting guide
The most common reason of trouble with TANGO startup is
wrong environment variables for UNIX or, for Windows,
installation of the plugin in a wrong
directory. These errors make TANGO plugin invisible
to Netscape browser. The first thing to check is whether your
plugin has been correcly installed. Go to Netscape's
Help/About Plug-ins window. You should see something like this:
Tango Plug-in
File name: F:\Program Files\Netscape\Navigator\Program\plugins\NPTangoV10b2.dll
Tango Plug-in
| Mime Type |
Description |
Suffixes |
Enabled |
|---|
| hej/hop |
Tango Plug-in File |
hej |
Yes |
If you do not see this entry, you haven't installed TANGO
according to the instruction. Begin from restarting the browser.
If problem persists, please, check envvariables or repeat installation
process.
If your plug-in is correctly installed and you still experience
problems, please, start Java console (use Netscape's "Options"
menu). Then, start TANGO again. The messages appearing
in the console should look similar to the following:
.......
Local: Local demon started on port 8000
AcceptThread: thread started
ControlAppletHandle: applet thread number -7 started
Local: Connection accepted by remote host, starting demon threads ......
Local: Connected to kopernik.npac.syr.edu 9500
ThreadOut: Output thread number 1 started
DemonThreadIn: Demon input thread started
Length: 2222 bytes
Read: 2222 bytes
Reading completed
HelpText: Length: 2748 bytes
HelpText: Read: 2748 bytes
HelpText: Reading completed
Warning: Thread.suspend() was called; Navigator deadlock might result
.......
At this point, you should have login window on you screen.
It the "Connected to ...." message is missing, you have networking
problem: either your plugin.conf file points to a non-existent TANGO
server, or your network connection does not work as it should.
If nothing works, please, accept our apologies, and
send us a message.