BBB of Central New Jersey, Inc.
1700 Whitehorse-Hamilton Square, Suite D-5
Trenton, NJ  08690-3596
(609) 588-0808
(609) 588-0546
complaints@trenton.bbb.org
  
      
                             Consumer Complaint Form 
 
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CONSUMER INFORMATION

Mr.  Ozgur Balsoy  
681 E.Seneca Tpk.#A12 
Syracuse,  NY  13205   US
Phone (day):   315-443-4890 Extension:  
Phone (eve.):    
Fax:            
email:         obalsoy@syr.edu  
 
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COMPANY INFORMATION
 
New World Computers Direct, NWCD 
110 McGaw Dr. 
Edison NJ 08837   US
1-800-692-3435
WWW:   www.nwcd.com 

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COMPLAINT INFORMATION

Product or Service Involved:  a laptop computer
Brand/Manufacturer:           Toshiba 
Model Name or Number:         Satellite 330CDT 
Date Purchased:               Oct 16, 1998 
Order or Account Number#:     N/A 
Name of Salesperson:          N/A 

Nature of Complaint: 

Problem first occured:        Oct 20, 1998   
Company contacted on:         Oct 20, 1998 
Consumer spoke to:            NWCD Customer Service  

Consumer's Description of Complaint:
Dear Sir:

I put an online order for a laptop computer, Toshiba
Satellite 330CDT, through the Web
pages of New World Computers Direct (NWCD) on Friday, Oct
16, 1998. On the Web pages, the
price tag read $1149. It would cost me $1183 including
shipping and handling. I chose credit
card as the payment method, filled out the online form
provided, and submitted it. Finally,  
I was informed about a successful order.

However, when I called the company on Tuesday, Oct 20,
1998, and asked about the order, the    
sales rep, as rude as he could, told me that "there was a
typo" on the online pages. They
never emailed me back about the typo, nor called and
apologized me for the mistake. In 
addition to these, they put a hold on my credit card for
the amount of $1183, and had not 
released at the time of our conversation.

I believe that a typo should not be an excuse for a company
who sells hundreds of items per    
day (just an assumption, though). I think that this company
practices improper marketplace
activities you state in your pages such as misleading
advertising, improper selling
practices, non-delivery of goods or services,
misrepresentation, unhonored guarantees or
warranties, unsatisfactory service, credit/billing
problems, etc.

If you can contact the company about this manner and solve
the dispute, I would appreciate
your efforts.

Sincerely yours,
Ozgur Balsoy
 
 
 
Payment Information: 
 
The customer has not paid for the product.
Purchase price:         $1183 
Amount in Dispute:      0 
Method of Payment:      credit card  
 
 
Desired Settlement:     other 
Additional Explanation (if any): 
product
delivery