Dear Sir:

I put an online order for a laptop computer, Toshiba Satellite 330CDT, through the Web 
pages of New World Computers Direct (NWCD) on Friday, Oct 16, 1998. On the Web pages, the 
price tag read $1149. It would cost me $1183 including shipping and handling. I chose credit 
card as the payment method, filled out the online form provided, and submitted it. Finally, 
I was informed about a successful order.

However, when I called the company on Tuesday, Oct 20, 1998, and asked about the order, the 
sales rep, as rude as he could, told me that "there was a typo" on the online pages. They 
never emailed me back about the typo, nor called and apologized me for the mistake. In 
addition to these, they put a hold on my credit card for the amount of $1183, and had not 
released at the time of our conversation.

I believe that a typo should not be an excuse for a company who sells hundreds of items per 
day (just an assumption, though). I think that this company practices improper marketplace 
activities you state in your pages such as misleading advertising, improper selling
practices, non-delivery of goods or services, misrepresentation, unhonored guarantees or
warranties, unsatisfactory service, credit/billing problems, etc.

If you can contact the company about this manner and solve the dispute, I would appreciate 
your efforts.

Sincerely,
Ozgur Balsoy