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If students have headsets, pause every so often to ask for questions - even with classroom video, it's hard to see when a student looks like they want to ask a question.
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If you're using chat for questions, pause every so often as well. Furthermore, set up a separate chat for student questions and for support personnel conversations.
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Don't have long periods of silence. The students always think that the audio must have crashed. If you do have to be silent for a while, such as typing something into the support chat, announce that you'll be away for a little while.
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